ChallengeAdmins need to collect user feedback on search results to understand user interests and improve data source integration, especially for search queries that yield no results.
Ideal Use CaseEnd-users can provide quick feedback on search satisfaction directly on the search results page, especially when no results are found. Admins can view and analyze this feedback in the admin portal, using it to enhance data source integration and the overall search experience. Design Goal
Improve Search Experience: Suggest alternative searches for pages with no results and collect user feedback to refine data sources and improve overall user satisfaction.
Design Innovation
Feedback Collection: Add a feedback entry point on search results pages to collect user interests and satisfaction with data sources.
Alternative Suggestions: Provide navigation suggestions on search result pages with no results to guide users to relevant content.
Quick Feedback Options: Enable users to quickly indicate satisfaction with search results by selecting "Yes" or "No."
Categorized Feedback: Use color-coded categorization in the admin inbox to help admins quickly identify and act on different types of search feedback.